Privacy Policy

Proper Web Co. is committed to handling personal information responsibly and transparently.

Effective date: 14 September 2026

1. About this policy

Proper Web Co. is a registered Australian business name operated by a sole trader. This Privacy Policy explains how Proper Web Co. (we, us or our) handles personal information collected through properweb.com.au, enquiries, quotes, client onboarding and the delivery of our services.

We aim to handle personal information responsibly and transparently. Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to our activities, we will comply with those requirements. We use this policy as our privacy standard even where a small-business exemption may apply.

2. Personal information we may collect

Depending on how you interact with us, we may collect:

• your name, business name, job title and contact details;
• phone number, email address and other contact information;
• information you provide in an enquiry, quote request, project brief or onboarding questionnaire;
• business details such as ABN, service areas, website/domain information and public business information where relevant to a project;
• billing, invoice and payment-related records (but we do not need or intend to store complete payment-card credentials);
• communications between you and Proper Web Co.; and
• technical and usage information from our website, such as browser/device information, pages viewed, referring pages, approximate location derived from network information, and analytics events.

3. How we collect personal information

We may collect personal information directly from you when you submit a website form, email or call us, request a quote, enter into a project, complete onboarding, provide feedback or otherwise communicate with us.

We may also collect limited business/contact information from publicly available sources where reasonably necessary for our business activities, and technical information automatically through our website and analytics tools.

4. Why we collect and use personal information

We may collect, hold and use personal information to:

• respond to enquiries and prepare quotes;
• assess project requirements and provide website design, development, hosting or maintenance services;
• communicate about projects, revisions, approvals, invoices and support;
• administer our business, accounting, tax and recordkeeping obligations;
• operate, secure, troubleshoot and improve our website and services;
• understand website usage and measure the effectiveness of our online presence;
• prevent misuse, fraud or security incidents; and
• comply with legal obligations and resolve disputes.

5. Website analytics and cookies

Our website may use cookies or similar technologies and analytics services, including Google Analytics 4, to understand how visitors use the site. These services may collect technical information such as device/browser data, interactions, page views, referral information and approximate geographic information.

You can control or block cookies through your browser settings. Blocking some cookies may affect how parts of the website function. Where we introduce additional advertising, remarketing or non-essential tracking technologies, we may update this policy and any relevant consent controls.

6. Disclosure to service providers

We may disclose personal information where reasonably necessary to trusted service providers that help us operate our business, such as:

• website hosting, domain and email providers;
• analytics and search performance providers, including Google services;
• accounting, bookkeeping, payment or banking providers;
• IT, security, backup and software providers;
• professional advisers such as accountants or lawyers; and
• government, regulatory or law-enforcement bodies where disclosure is required or authorised by law.

We do not sell customer or enquiry contact lists or personal information to third parties.

7. Overseas processing

Some technology and cloud service providers we use operate infrastructure outside Australia. As a result, personal information or technical data may be processed or stored in overseas locations. The locations used by these providers can change over time and may include jurisdictions in which their global infrastructure operates.

Where the Australian Privacy Principles apply to us, we will take reasonable steps required by law in relation to overseas disclosures. You can contact us if you would like more information about the providers relevant to your information.

8. Direct marketing

We may send marketing communications where you have consented or where otherwise permitted by law. Commercial electronic messages will identify Proper Web Co. and include an unsubscribe option where required. You can ask us to stop marketing communications at any time by contacting hello@properweb.com.au or using an unsubscribe facility provided in the message.

9. Security and retention

We take reasonable steps appropriate to the size and nature of our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include access controls, reputable service providers, secure account practices, backups and limiting access to information that is needed for business purposes.

No internet transmission or storage system can be guaranteed to be completely secure. We retain personal information only for as long as reasonably required for the purposes for which it was collected, our business records, legal obligations or legitimate dispute-resolution needs, after which it may be securely deleted or de-identified where appropriate.

10. Access and correction

You may contact us to request access to personal information we hold about you, or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before providing access or making a change, and some legal exceptions may apply.

11. Privacy questions and complaints

If you have a privacy question or complaint, email hello@properweb.com.au with enough information for us to understand the issue. We will review the matter and aim to respond within a reasonable period.

If the Privacy Act applies to Proper Web Co. and you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

12. Third-party websites

Our website may link to third-party websites or services. Their privacy practices are controlled by those third parties, not Proper Web Co. We recommend reviewing their privacy information before providing personal information to them.

13. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change. The current version will be published on properweb.com.au with an updated effective date.

14. Contact

Proper Web Co.
Email: hello@properweb.com.au
Website: properweb.com.au
ABN: 97491706090